To track orders, customers will be provided a tracking id via email which can then be
used to track orders.

To place order, add your product in cart, then go to checkout, fill out all the required
details and place order.

We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure online payment options.

In case of any query, email us at thetwinstar1994@gmail.com or call us at +7782554447.

We partner with some of the best couriers to make sure your goodies arrive safely and on time! Our trusted friends include DPD, TNT, and Royal Mail. As soon as your
order is on its way, we'll send you tracking information so you can keep an eye
on its journey.

Absolutely! We love to offer special promotions from time to time. Keep an eye out for our promo codes! Just remember that they might be case-sensitive and usually can't be combined with other offers.

We totally get that things happen! While we'd love to help, once an order has been
dispatched, we're unable to make any changes to the delivery address. If you've
made a mistake, the best thing to do is to quickly cancel your current order by
opening a support ticket and then place a new one with the correct details. To
avoid any hiccups in the future, please double-check your invoice and delivery
addresses before submitting your order.

Changed your mind? No problem, we're here to help! If your order hasn't left us yet, you can easily cancel it by opening a support ticket or giving us a ring on 07782554447. If your order is already on its way, don't worry! Just let us know and refuse the delivery when the courier arrives, and we'll take care of the rest,
including processing a refund for you. If you need to return or cancel an order
within 7 days of receiving it, simply get in touch with our returns team by
opening a ticket.

Oops! If we've accidentally sent you the wrong item, please log in to your account and open a support ticket. Tell us all the details about the item you received and
what you were expecting. We'll look into it right away and do our best to get the correct item to you as soon as possible.

If you suspect a fault with a branded product, it's often a good idea to first check out the manufacturer's website. They usually have lots of helpful info and
might even be able to assist with repairs or replacements directly. If you're
still having trouble, don't hesitate to reach out to our amazing tech support
team!

If our technicians confirm that the item is faulty and it's within 30 days of your
purchase, we'll happily offer you a full refund or a replacement. For items
purchased over 30 days ago, we'll handle getting them back to the manufacturer for repair or replacement. Just a heads-up: if the returned item turns out to be working perfectly, we'll need to send it back to you, and you'll be
responsible for the return postage fees.

Oh no! If your parcel arrives looking damaged, the best thing to do is to simply refuse the delivery and then let us know straight away by opening a support ticket with your order number and a quick description of the damage. We'll sort everything out and make sure a replacement gets to you as soon as possible.

If you discover damage after you've opened the package, please contact us within 72 hours by opening a support ticket. If you could also include some photos of the damage, that would really help us understand the situation better. We'd also appreciate it if you could keep the damaged item and its original packaging, as this might be needed for the claims process.

Absolutely! You can easily return any non-faulty items you've bought from our online store within 14 working days of delivery for either a refund or an exchange. To start
a return, just log in to your "My Account" section on our website and open a ticket. We promise to get an RMA (Return Merchandise Authorization)
number to you promptly, along with clear instructions on how to send the item
back. To be eligible for a refund, the item must be in its original, unused,
and complete condition.

Once your refund is approved, we'll get the payment processed right away. However, it
usually takes around 7 working days for your bank to complete the transaction
and for the funds to show up in your account.

If you're running into any compatibility issues, we really want to help! Often, the best place to find solutions for these kinds of problems is the manufacturer's
website. However, we know that sometimes that's not enough. If you're still
having trouble, please don't hesitate to get in touch with our friendly technical support team. They're always ready and willing to go the extra mile to make sure you're happy with your purchase. Just log in to your account and open a ticket to get in touch!

No, unfortunately not. We do not have the authority to take your Credit/Debit card
information over the phone as it is very sensitive and can easily be misused.
Read more about it in our Security Policy. 

No, there is not. We might however reject a payment regardless of the amount if we get
indications from the bank. Those cases are extremely rare but it can happen
that the bank advises us to reject a payment for security reasons.